Get Test Results FAQ

My results say I have a positive test. What should I do?

A positive result means you do have an infection. Remember, chlamydia and gonorrhea infections are curable! But don’t wait to get treated, because your infection could get worse.

Print out the results of your test, then take the printout with you to your doctor. If you don’t have a doctor, find a clinic. Also, you should get tested again in 3 months, to make sure you did not get re-infected. If you have any questions about your results, call the I Know Alameda hotline at (510) 268-2110 or email

I have a positive test result, but I can't print out my results to take to the clinic. What should I do?

Just go to the clinic and have them call us at (510) 268-2110 while you are there. We will fax your results to the clinic so they know how to treat you.

My results say I have a negative test. What should I do?

A negative result means you didn’t have a chlamydia or a gonorrhea infection when you took the test. You don’t need to do anything further. Just remember to get checked again in a year, or sooner if you have a new sex partner. And remember, if you are having sex, using a condom every time will reduce your risk for getting chlamydia and gonorrhea, and other STDs, including HIV! Please keep in mind that these results are just for chlamydia and gonorrhea, and do not show anything about any other STD or HIV. And of course these results can’t show if you got an infection from sexual activity you’ve had since you took the test.

My results say I have an indeterminate test. What should I do?

An indeterminate result means that the result was not clear, and we cannot say whether the test is positive or negative. To be on the safe side, you should get tested again. You can go to a clinic near you or order a new home test kit. Remember, having an indeterminate result doesn’t mean you have an infection, It just means the results didn’t tell us anything.

My results aren't ready yet - where are they?

Your results are not yet in our system. Results are usually ready a week after you send in the test. If it’s already been a week since you sent in your test, check the website again in a few days, call (510) 268-2110 or email and say you are contacting us for your test results.

What will happen when I go to a clinic to get treated?

Print and bring your results page to the clinic. If you cannot print out your results page, ask the clinic to call us at (510) 268-2110 and we will fax it to them. The clinic may ask you if you are enrolled in Family Pact, a program that provides confidential reproductive health services for low-income men and women. If you are not already enrolled in Family PACT, ask about enrollingin the program when you go to the clinic for treatment. Family PACT will usually cover the cost of your STD treatment.

You will need to see a nurse or doctor to receive treatment for your infection. They may offer you other tests as part of a comprehensive exam. If you would like further STD testing or birth control services, Family PACT may cover the cost of that, as well.

What about my sex partners - do they need to get treated?

If you tested positive for chlamydia or gonorrhea, it’s important that your last sex partner, and any sex partners you had in the last 2 months, also get treated for the same STDs. If your partner is infected and not treated, they could infect you again, or infect someone else.

There are several ways to get your partner treated. The best and fastest way is for you to bring them to the clinic with you when you go in for treatment. Another good option is for your partner(s) to go to see their own doctor right away. If your partner is unable to get to a clinic, some doctors will give you medicine to give to your partner. This is called Patient Delivered Partner Therapy or "PDPT." When you go to the clinic for your treatment, ask if they can give you PDPT to take to your partner(s).

Talking with sex partners about getting tested and treated for STDs can be tough. So They Can Know has some great tips on how to talk to your partners about STDs. They even have a feature that allows you to send an anonymous email to a partner letting them know that they should get tested!

You can also call the I Know Alameda hotline at (510) 268-2110 or email for tips on talking to your partners.

If my test results are all negative, does that mean I don't have any STDs or HIV? 

No. These results are just for chlamydia and gonorrhea and do not show anything about other STDs, including HIV. If you want to get tested for HIV or other types of STDs (like genital herpes, trichomonas or syphilis), you need to go to a clinic.

If you need help finding a clinic for treatment, use our clinic locator, call (510) 268-2110 or email The test you took does not test for chlamydia or gonorrhea in the throat or anus (from oral or anal sex). If you are concerned you might an STD infection in those places, talk to your doctor.

Is it possible my results are wrong?

It is possible but not likely. No diagnostic test is 100% accurate, but if you took the test as instructed the results should be correct. Sometimes your health care provider may order additional testing to confirm the result if they are concerned the test may be wrong.

Will the same medication treat both chlamydia and gonorrhea?

No. Chlamydia and gonorrhea are treated with 2 different medicines. You should go to a doctor or clinic to get the right treatment. Take the medicine as prescribed by your doctor. Even though your treatment may only be a single dose of medicine, it takes a full week (7 days) for that medicine to completely cure the infection. So, do not have sex for one week after you and your partner(s) have been treated. Do not take any medicines that were not prescribed for you. Do not try to treat this disease yourself, and do not share medicines.

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